All returns are subject to a 10% restocking fee.įor more information on returns, please visit: A Return Authorization must be made by written request to and the return must be accompanied by the original receipt.The scooter must be returned in its original box. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. All other returns must be made within 14 days of delivery and only in “as new” condition. The scooter must be returned in its original box and in new and unused condition, accompanied by the original receipt. Do not unpack or assemble the SmartScootTM. If you disagree with any of the terms and conditions herein, you must submit a written request to for a Return Authorization within 3 days of delivery. Refunds will only be issued to the original credit card that you use when placing your order. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.Īll orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location. You may contact us at to obtain rates for those shipments. Orders to AK & HI are shipped by AIR at additional cost. We provide ground shipping to the lower 48 states. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Times: We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.Īs soon as you place your order, you will receive an order confirmation email. Scooter Speeds Top Speed 7 mph in 3rd Speedīattery 36V, 8 amp hr 288 watt Li-Ion Rechargeableīattery Charger Input Voltage: AC100V-240V Maximum Load Weight 250 lbs loaded or 113.40 kg Scooter Size Folded without Seat 17" H x 38" L x 22" W Scooter Size Folded with Seat 30.5" H x 38" L x 22" W ![]() With up to 12 miles worth of battery power in a single charge, SmartScoot will never leave you in a bind. Weighing only 40 pounds when fully assembled, SmartScoot can break down into smaller and lighter parts and will comfortably fit into almost any vehicle trunk, allowing you to take it anywhere. It is easy to use, easy to fold, and most importantly, easy to transport and store. SmartScoot is a lightweight and foldable scooter for someone who leads an active lifestyle, but may need a hand getting around from time to time. These activities are not always easy, even for a fairly mobile person – but they can be with the help of SmartScoot. Shopping for groceries or even strolling through the park.
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